Statistics show that for every one problem gambler a further eight to ten individuals are also adversely impacted. If left unaddressed, problem gambling can lead to health implications, instabilities in personal finances and home life, and breakdowns in relationships for the affected individuals. In addition to the individual consequences mentioned, problem gambling puts strain on health and social care services, and can wreak havoc for gambling operators who may experience fines, reputational risk and demoralised staff.
Ensuring your employees are adequately trained in responsible gambling is a crucial component of holding a gambling licence.
The objective of this course is to help your organisation better understand problem gambling and why it is dangerous, identify problem gamblers, and manage contact with problem gamblers.
This course is suitable for all employees within the organisation and is designed to educate and train them in the basics of problem gambling so that players may continue to enjoy your service in a safe, secure and supportive manner.
Alternative available versions:
Includes additional D.C. specific regulations
“VIXIO’s understanding problem gambling course was easy to customise to our business requirements. The course has thoroughly enhanced the awareness of our customer-facing team, empowering them with the necessary tools and knowledge so that they can better deal with challenging situations. The module has been well received by the team due to its user-friendly approach, interactive nature and multiple case studies of relevance”.
Head of Responsible Gambling, Land-based Casino