The UK Gambling Commission imposed more than £20m in fines for social responsibility failures in 2020 and more than £3m already in 2021. These fines show the importance of social responsibility and how player protection and safer gambling have become one of the most pressing regulatory areas for gambling firms in the UK and all major jurisdictions.
Identifying and assisting problem gamblers is not easy. We can all be susceptible to making assumptions, so it can be difficult to reserve judgement and allow customers to discuss their problems. This course has been developed to help improve your, and your organisation’s, awareness of the impact, signs and symptoms of problem gambling and the effect that it can have on individuals.
CPD Accredited
Customisable Course
Duration:
45 Minutes
Level:
Introductory
Key Learning Objectives
By the end of this course you will be able to:
“VIXIO’s understanding problem gambling course was easy to customise to our business requirements. The course has thoroughly enhanced the awareness of our customer-facing team, empowering them with the necessary tools and knowledge so that they can better deal with challenging situations. The module has been well received by the team due to its user-friendly approach, interactive nature and multiple case-studies of relevance”.
Head of Responsible Gambling, Land-based Casino
Course Preview
