Genting Casinos UK Case Study | VIXIO

Providing Genting Casinos with the confidence they are complying with all regulatory requirements

Genting Casinos UK is one of the country’s largest casino operators, with 33 venues throughout England and Scotland. They have five venues in London, including the flagship club, Crockfords, which is one of the oldest private gaming clubs in the world. Genting Casino also operate Resorts World Birmingham, which is one of several ‘Resorts World’ venues owned and operated by Genting, including Resorts World Singapore, Resorts World New York City and Resorts World Bahini in the Bahamas. Genting UK is part of the Genting Group, which is headquartered in Malaysia and operates a number of other businesses in the leisure, energy, property and technology sectors.

How important is compliance to Genting Casinos

Compliance, and operating responsibly, is at the heart of everything we do at Genting UK. It is central to every decision we make and we always strive to go far above and beyond the minimum requirements of the regulator. Indeed, Genting was the first operator to receive GamCare’s highest standard in customer safety, when last year they awarded us with the Safer Gambling Standard – Advanced Level 3. But it’s not just about winning awards or ticking boxes. It is simply the way we do things, and we are totally committed to ensuring our customers are always able to play safely in a welcoming, enjoyable environment.

What is the main challenge that VIXIO GamblingCompliance insights help solve?

VIXIO GamblingCompliance insights provide us with two important safeguards. Firstly, they are an early warning system that regulatory change is coming: we hear about changes through the comprehensive daily updates and on the easy to navigate website. Secondly, their expert analysis allows us to effectively understand what is changing so we can prioritise our valuable resources in the right direction so we fully comply with any change.

“For us, VIXIO GamblingCompliance is a one-stop-shop to find the very latest information from over 1,000 sources on what has happened before, happening now and what to expect in the future to regulatory changes anywhere in the world”.

Jon Duffy, Director of Corporate Assurance & Regulatory Affairs

How has the VIXIO GamblingCompliance business intelligence supported Genting Casinos UK?

VIXIO GamblingCompliance gives us confidence that we are fully following all required legislative and regulatory requirements. Their team has unrivalled knowledge and full understanding of, especially for us, the UK landscape. When we implement regulatory change, the business intelligence provided by their experts allow us to perform checks on our own work ensuring that we have fully implemented what is required.

What advice would you give to others who are considering using VIXIO GamblingCompliance to transform or evolve their organisation?

We have been partners with VIXIO GamblingCompliance for many years now to great benefit. For us, it’s a one-stop-shop to find the very latest information from over 1,000 sources on what has happened before, happening now and what to expect in the future to regulatory changes anywhere in the world. What we have also seen since 2017 with the introduction of the Global Regulatory Awards, is a call to all gambling and payment operators to celebrate compliance and acknowledge the great work done. It has certainly pushed us to continually improve our organisation.

Would you recommend using our service?

Yes, No matter which jurisdiction or sector you are in, VIXIO GamblingCompliance has you covered. Their Anti-Money Laundering and Responsible Gambling content have assisted us to ensure our policies and procedures are the best they can be and are compliant with regulation. They are first for news and the daily articles are exceptionally well informed.

“VIXIO GamblingCompliance’s expert analysis allows us to effectively understand what is changing so we can prioritise our valuable resources in the right direction so we fully comply with any change”.

Jon Duffy, Director of Corporate Assurance & Regulatory Affairs

Contact VIXIO Regulatory Intelligence today to find out how our tailored solutions can help you.

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