EPIC Global Solutions: Enhancing Efficiency in Regulatory Compliance with Vixio

EPIC Global Solutions is a leading independent gambling harm-prevention consultancy operating worldwide. It provides consultancy and training services in a highly dynamic regulatory environment. Their clients operate across multiple jurisdictions, making it crucial to stay updated with evolving gambling regulations.

Daniel Spencer, Principal Consultant, EPIC Global Solutions, explains: “As it says in the name, EPIC Global Solutions is a global company. Gambling regulation changes are fast-paced. So when you're working with multiple clients over different markets, it's always difficult to ensure that the information you have is correct and that we're providing the best solution for the client”.

The Challenge: Navigating a Complex, Rapidly Changing Regulatory Landscape

Spencer’s team faced the challenge of advising clients that operate in multiple jurisdictions and needing to provide the most up-to-date information: “Often, the biggest challenge is ensuring that our knowledge is up to date and that we're giving the best advice in our consultancy work,” explains Spencer.

Prior to using Vixio, the team relied on multiple sources, including news outlets, Google searches, regulator websites, and legislative documents. This process was time-consuming and inefficient. Spencer says, “When I saw the Vixio solution, I knew it could help us cut down that time and be more efficient in the way that we gather our knowledge.”

The Solution: Vixio’s Regulatory Intelligence

To overcome these challenges, EPIC Global Solutions adopted Vixio’s suite of regulatory intelligence tools, including:

• Comparative Overview Tool – Enables cross-jurisdictional regulatory analysis.
• Insights & World Reports – Provides up-to-date industry trends and regulatory developments.
• Report Builder & Data Hub – Facilitates efficient data collation, forecasts and reporting.

Spencer explains that he uses Vixio’s platform in two main ways:

1. Keeping up to date: “First is making sure that our consultants and I are up to date on the latest news, events, and changes in the gambling landscape, replacing several streams of information we used to manage in order to do that.”
2. Understanding specific market requirements: “Second is looking at the regulation in the markets that we're operating in, usually specifically related to training requirements for gambling operators.”

For instance, EPIC was developing e-learning material for a major operator with venues in 13 different states across America and needed to ensure it complied with regulations in each of those states. Spencer used Vixio’s Comparative Overview Tool to compare the regulations in each state and design a training that would be compliant in every jurisdiction that their client operated in. “[Vixio] gave me the confidence to go forward with the pieces of legislation that I needed to ensure that that training hit,” explains Spencer.

In addition to Spencer’s team, Vixio is utilised by two other teams within EPIC Global Solutions:

• Business Development Team – Tracks trends and regulatory data to enhance client offerings.
• Communications Team – Stays informed on industry news and developments.

The Results: An Hour Rather than a Day

Integrating Vixio’s tools has drastically improved EPIC’s efficiency and regulatory insights.

“With Vixio, I would say it would take me an hour rather than a day [to conduct research],” says Spencer. “Trying to keep up with the changes in regulation, new stories as they break, and emerging markets in this space is a very difficult process, and Vixio just makes that a lot easier.”

Spencer also highlights the reliable support from the Vixio team: “I’m confident that anytime I need the Vixio team, they are there. They are proactive in making sure that I am confident in how to use the platform. They've been there every step of the way.”

Conclusion

With Vixio, EPIC Global Solutions can streamline its research and regulatory compliance processes. The platform enables them to stay ahead of regulatory changes, ensuring their consultancy services remain accurate, timely, and impactful. As a result, EPIC is better equipped to support clients in maintaining compliance and reducing gambling-related harm worldwide.

Spencer concludes, “Certainly, for anybody advising in this space from a consultancy point of view, Vixio is a valuable tool to ensure that your knowledge is kept up to date and the best it can be.”

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