GamblingCompliance -
FAQs

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Frequently asked questions

Does the Vixio GamblingCompliance solution cover all relevant jurisdictions and regulatory bodies, as well as the particular regulations that impact our products and operations?

Vixio GamblingCompliance covers over 180 jurisdictions from all regions of the globe. Our team of legal analysts also monitor over 130 regulatory authorities on a daily basis, including all relevant gambling regulators and other bodies that influence regulations.

Does Vixio GamblingCompliance provide summaries of the regulations?

Yes, Vixio GamblingCompliance provides an English summary of the regulations in 180+ jurisdictions, and of every regulatory update, saving you the hours of scrolling through pages and pages, and helping you understand regulatory frameworks more quickly.

How quickly can Vixio GamblingCompliance update me on regulatory changes I need to know, and how accurate are these?

Our tech enabled solution means you will never miss an update, and because all the information is verified by our team of experts, you can trust it.

Vixio GamblingCompliance’s Regulatory Updates notify you imminently via email about new legislation and regulations, consultations and enforcement actions, while our proprietary Country Reports are updated within a matter of days, and customised emails about regulatory developments are delivered daily.

What’s more, our Watchlists allow you to filter out the noise, so we only deliver content that’s relevant to you.

What sources do you use?

All of our regulatory reports are based on primary sources. That means our reports are based on analysis of actual legislation, regulation, guidance memos or other standards that have been adopted for each jurisdiction, rather than third-party reporting or unofficial sources.

Does Vixio GamblingCompliance support multiple languages relevant to our operations?

Yes, Vixio GamblingCompliance provides an English summary of every regulation on the platform, and links to the original documents in their original languages, supported by unofficial English translations of key laws, regulations and other documents. Furthermore, our multilingual team of analysts work on a cross-jurisdictional basis to provide additional perspective on the variances in regulatory requirements across global markets.

Does Vixio have in-house regulatory experts who understand the nuances of the gambling industry's regulations, and how accessible are these experts?

All of the content on our platform has been written or validated by Vixio's team of experts, which includes former compliance and regulatory professionals from leading operators within the industry, as well as others with a decade-plus of experience in analysing industry trends and data. Our customers always have access to our analysts, who are on hand to provide additional context and support, when they have more specific needs or want to dig deeper into a topic.

How do I know I can trust Vixio GamblingCompliance to provide all the regulatory updates and insights I need to stay compliant and competitive?

Vixio Regulatory Intelligence has over 18 years' experience, and is trusted by 350+ operators, regulators, suppliers and advisers to provide verified, real-time regulatory updates in the gambling industry. We partner with both big names in the sector, including Flutter, MGM Resorts, and IGT, as well as emerging businesses - and are committed to supporting their growth respectively.

We make it our business to actively ask our customers for feedback and ideas, and commit to developing our offering in response so that we continue to provide the most value to them as they (and their needs) evolve. This includes everything from continuously expanding our jurisdictional coverage, to creating entirely new products such as our Market Assessment Tool and Technical Compliance offering.

Our Executive Advisory Board, made up of senior industry figures, ensures our continued development as the leading provider of regulatory intelligence to the gambling industry is bolstered by experience and expertise.

How does the ROI of Vixio GamblingCompliance compare to the potential costs of non-compliance or inefficient compliance processes?

Vixio customers see return on investment by reducing the risk of non-compliance, eliminating inefficient compliance processes, and informing the right strategic expansion decisions for their business.

When it comes to non-compliance: With a robust, effective regulatory monitoring system like Vixio’s GamblingCompliance in place, you’ll never miss an update. Financial penalties are one cost of non-compliance, but even greater value lies in what you'll save by maintaining a clean compliance record, avoiding having to report on regulatory violations to regulators, eliminating the risk of negative publicity, and avoiding legal costs associated with resolving regulatory shortcomings.

When it comes to your expansion planning: If strategic expansion decisions are taken without consideration of the regulatory and commercial environment in your potential new markets, or if there are inaccuracies in the information you're using to inform your decisions (or upcoming regulatory changes you're not aware of), significant sums of money can be wasted in markets which don't deliver the anticipated level of return.

When it comes to inefficient processes: Manual research/monitoring is time-consuming. Not only does this take hours and hours of the team's time, shifting focus from the strategic activities that will support revenue goals and growth, but it also delays the ability of the business to take action. If researching new markets takes a significant amount of time, or regulatory requirements are missed, growth and the generation of new revenues is slowed.

To what extent does the solution enable us to compare regulations across different markets, and to filter for markets for particular characteristics?

We provide the tools you need to easily compare and analyse regulatory requirements across jurisdictions within minutes. Vixio’s Market Assessment Tool (MAT)’s tabular format can be used to efficiently assess risk, compliance burden and opportunity in 165 markets by evaluating criteria such as regulatory approach, advertising restrictiveness, market potential and tax levels - all in one view. Whilst our Report Builder allows you to create custom regulatory reports compiling multi-jurisdictional or sector-specific regulatory information into a single report for ease of comparison, ensuring you have exactly the right information you need to effectively assess the landscape within minutes.

Can we access historical regulatory data and changes for analysis or audit purposes and how far back does this go? Does the solution provide insights into regulatory trends and emerging issues and how can it help us to anticipate future change?

The Vixio GamblingCompliance platform covers more than 4 million market data points, and includes market data stretching back to the early 2000s. Our archive of nearly 27,000 industry insights and regulatory updates goes back over 18 years, providing an exhaustive analysis of the regulatory landscape during a period of rapid technological and policy change globally.

Our regulatory coverage includes insight into upcoming changes which indicate future shifts in existing markets, as well as legislative and regulatory developments in emerging markets which are not yet regulated, thereby helping our customers anticipate and plan for the emergence of new market opportunities or new compliance challenges. As well as tracking legislative and regulatory milestones in our Regulatory Updates, we go one step further, and provide additional insight about political developments and key legislative hurdles through our Insights & Analysis - giving our customers a complete picture of how the landscape is evolving.

How does Vixio GamblingCompliance show what areas the regulators are currently focusing on?

As well as our daily Insights & Analysis, which documents how the regulators are behaving, our Enforcement Tracker highlights where regulators are focusing their attention, by showing the enforcement actions that have been undertaken against licensed gambling operators across the globe. The enforcement actions tracked include record fines, licence suspensions, arrests made in connection with gambling and criminal penalties. We also flag if a jurisdiction starts blocklisting unlicensed operators or applies a form of payment blocking measures for the first time.

Is the platform intuitive and easy to use for our team members, and what training is required?

The intuitive platform was designed to be easy for anyone in your team to use. Your Vixio Account Manager will give you and your team full training during your onboarding, and is always on hand for support. The training offered will demonstrate the best ways to access the information relevant to your specific needs, as no technical training is needed.

Can Vixio GamblingCompliance be customised to meet our specific compliance needs? How flexible and scalable is it; adapting to changes in our business or regulatory environment?

You can use the Vixio GamblingCompliance platform to easily tailor the information you receive and filter out the noise, so that you only see content that’s relevant to your organisation, role, or specialist area of focus. Our Watchlists allow you to choose what content you want to see in your inbox - and this is easy to change and update as your needs do.

We’re committed to helping you stay updated as your organisation grows. Our customers are encouraged to feed back regularly with ideas and questions as their needs and the industry evolves. We take time to listen to and act on these, ensuring we continue to offer as relevant a service as possible.

How easily can Vixio GamblingCompliance integrate with our existing systems and workflows, and what additional IT resources or expertise are involved?

No technical integration is needed. The browser-based platform is easy to use, making accessing the regulatory content you want simple to do alongside your existing systems and workflows. Once registered you can also set up watchlists that trigger alerts so you can get the latest updates delivered directly to your inbox. If you are looking to integrate some of our data directly into your systems we do offer an API solution to access our data - please talk to your account manager to find out more about this.

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The Cost of Non-Compliance for Gambling Companies

In 2023, there were thousands of regulatory updates released globally, from the various different authorities for each jurisdiction, and only 685 of these were relevant to the gambling industry.

With all that noise, how can your team be certain it isn’t going to miss one? Compliance is not an optional extra. There is a solution.

Find Out More

Still can’t find what you’re looking for? Get in touch to speak to a member of our team, and we’ll do our best to answer.