Consumer Duty: A Blueprint for Customer Trust

As consumer protection becomes an increasingly prominent focus for authorities globally, now is a good time to take stock of the high standards set by the UK Financial Conduct Authority’s (FCA) Consumer Duty, which requires financial services firms to put their customers' needs first, and discuss the key principles that should be present in customer protection policies across the globe to ensure compliance, mitigate risks, and foster consumer trust.

In this webinar, our expert panel reviewed what has happened with Consumer Duty since it came into force in July 2023, focusing on the evolving expectations placed on financial services firms by regulators,and delving into the key principles, frameworks, and obligations firms must adhere to in order to meet these heightened standards.

Expect to leave this webinar knowing:

• What Consumer Duty is, and what it requires firms to do
• How Consumer Duty has evolved since coming into force
• Successes and challenges in implementation
• Lessons learned for other jurisdictions
• Enforcement trends to watch

...and more.

An essential for compliance professionals, regulatory specialists, legal advisors, and financial services leaders who want to stay ahead in an increasingly consumer-focused regulatory environment - not to be missed!

Speakers

• Moderator: Jimmie Franklin, Senior Journalist, Vixio
• John Gidla, Head of Payments Compliance, Vixio
• Stuart O’Sullivan, Associate Director, Protiviti
• Suzanne Homewood, Managing Director, NED, Moneyhub