Fair dealing in APAC: Consumer duty goes global

Payment Service Providers in Asia have taken on an almost essential role in the day to day lives of millions of people, a trend that regulators are keen to ensure does not result in the unfair treatment of customers.In this webinar, an expert panel takes a deep dive into regulatory developments in the APAC region, where they discussed:

• The fair dealing rule in Singapore, Malaysia, and Hong Kong: What it is and what the implications are
• The parallels between fair dealing and the UK’s consumer duty
• Some further cross-border comparisons that serve as indications for how the APAC regulatory landscape will evolve in the future
• Differences between e-money and banking accounts etc in Asia as it relates to consumer protection
• Implications of a wider trend of PSPs taking on the role of an essential service for day to day life.

Speakers

• John Gidla, Head of Payments Compliance, Vixio
• Prasad Thandapani, Analyst, Vixio
• Kinnari Gurnani, Payments Regulatory Lead, Vixio